Meals 2GO Catering & Cakes FAQ - Wegmans (2024)

Meals 2GO Catering & Cakes

Where do I find allergen, nutrition, and calorie information?

Additional nutrition information is available upon request by contacting our Customer Care Center at 1-800-WEGMANS.

Are gluten-free options available?

Menu items made with no gluten-containing ingredients are available; please click here.

We identify items that are made without gluten-containing ingredients by including “Made with No Gluten-Containing Ingredients” on the product’s label or on signage that references the item. Made with No Gluten-Containing Ingredients does not mean the item is gluten free. It means the item was not made with any ingredients derived from wheat, rye or barley, but may contain gluten due to shared preparation areas (shared preparation areas include ovens, cutting boards, utensils, grills, and fryers).

For more information, visit our Gluten-Free FAQs page.

Will any items require reheating?

Yes. Some Catering entrees and side dishes are cold at pickup and require heating before serving. Please take this into consideration when planning out your timetable. Catering reheating instructions can be found here. Serving instructions will appear on the label.

What is the cancellation policy?

You can cancel your order up to 24 hours prior to your pick up or delivery time through the Meals 2GO App or at If you need to cancel your order with less than 24 hours’ notice, please contact the store as soon as possible. If your order has already been prepared, you may be charged for some or all of the order.

I am a 501c3 organization. Can I order tax exempt?

Yes, we accept tax exemption through Meals 2GO for any 501c3 organization when you log in with your Wegmans for Business account.

What forms of payment are available?

Full payment is required in advance with a valid credit card, Wegmans for Business charge card, or Wegmans gift cards. All applicable state and local taxes will be included in your purchase total. Sign in is required for tax exemptions applied to qualifying Wegmans for Business accounts. We apologize for any inconvenience, but we are unable to accept EBT as a method of payment online. Please call your store for assistance.

Are utensils included with Catering orders?

Serving utensils are included with each Catering item. Eating utensils (forks, knives, spoons) along with plates, napkins, and cups should be ordered separately and can be found in the Extras category.

Is there a fee to order on Meals 2GO?

Prices on Meals 2GO are the same as they are in stores, and there is no fee to order individual meal items. A small additional service charge may be added to catering orders to cover the cost of preparing the order.

Can I get my Meals 2GO order delivered?

Yes! Delivery is available at most locations for your meal or catering order. Our no-contact delivery* is provided by third-party partners. Exceptions apply for holiday meals and entrees.

*By selecting no-contact delivery, your delivery will be left per your instructions.

What happens if I do not select no-contact delivery?

If you do not select no-contact delivery, please be ready to receive your order as the driver may return your food to the store. Additional charges may be incurred for redelivery.

Meals 2GO and Catering Delivery Pricing

$20 – $30.99 Order | $3.99 Fee | Delivery Only
$31 – $199.99 Order | 13% of order total | Delivery Only
$200 – $499.99 Order | 15% of order total | Delivery*
$500+ Order | $75 Fee | Delivery*
*You can add specific Delivery instructions.

In stores with bag legislation, what bags are used for Meals 2GO and Catering orders?

All Catering and Meals 2GO orders will use paper bags at no charge to customers.

How far ahead can I order Meals 2GO, a cake or Catering online?

You can place an order up to 40 days prior to the date and time of pickup, with a minimum of 24 hours’ notice required for cakes and most Catering orders.

Can I change my cake order on Meals 2GO?

No. The order cannot be changed online or in the app. Please contact your pickup store at the number listed in the order details in your confirmation email for assistance.

Can I order a cake with a photo online?

Yes! You can upload a JPG or TIFF image. We recommend uploading an image that is 8.5 in. x 11 in. The maximum file size for each photo is 10MB. If you are ordering more than one photo cake, the combined file size of all your images must be under 15MB.

The final size of the image on your cake will depend on the size of the cake, the decoration selected, and the length of any message you add.

By uploading a photo, you acknowledge that you are the copyright holder and approve this use or have the copyright holder’s approval for this use. We cannot fulfill orders that do not meet these standards.

Are all image and message requests accepted?

Orders are reviewed by our store teams, and any requests containing profane, inappropriate or copyrighted language and/or images will not be fulfilled. Copyrighted images or trademarks can only be used when permission is obtained by the owner of the copyright or trademark in writing.

What is true color frosting?

Our true color frosting is derived from fruits and vegetables and free of any artificial colors. Our frosting shades are thoughtfully curated with taste in mind for your enjoyment.

How do I place an order?

Please or download the Meals 2GO App. Choose your store and select carryout, curbside or delivery to begin your order.

Why can’t I find an item I’ve ordered before?

We change our menu seasonally to reflect the freshest offerings currently available. Also, sometimes items that are rarely ordered may be removed from the menu.

Can I customize my Meals 2GO order?

We want to make your meal the way you’d like it best, so we’ve enabled the ability to customize your order wherever we possibly can.

Is tipping required for delivery orders?

Tipping is an option and is a great way to support delivery drivers. 100% of your tip goes to the driver.

What is the maximum wine purchase amount?

Meals 2GO wine purchases are limited to 48 bottles per day.

Meals 2GO Catering & Cakes FAQ - Wegmans (2024)


Can you freeze Wegmans prepared meals? ›

These entrées stay fresh up to two weeks in the refrigerator, so you can just grab one to have on standby for those nights when you are not sure what your dinner plan is. Or, they can go right into the freezer.

Can I return food to Wegmans? ›

Yes—you can print your receipt and bring it to the store with the item for a refund. Or, if you used your Shoppers Club card to place the order, you can go the service desk at any Wegmans location and they can look up your receipt for you.

Can I cancel a Wegmans order? ›

To cancel an order, simply log back into or the Wegmans App and find your pending order under “My Orders & Receipts.” You can cancel an order online up to the time Instacart's Personal Shopper starts shopping the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time.

Does Wegmans take American Express? ›

Mastercard, Visa, Discover and American Express credit cards, along with debit cards, may be used for purchases at any register. Regrettably, we are unable to take credit or debit card numbers over the phone, except for catering orders placed through our Catering Department.

How long can prepared meals stay in freezer? ›

Cold Food Storage Chart
FoodTypeFreezer [0°F (-18°C) or below]
EggsPies: Custard and chiffonDo not freeze
Quiche with fillingAfter baking, 2 to 3 months
Soups and stewsVegetable or meat added2 to 3 months
LeftoversCooked meat or poultry2 to 6 months
49 more rows
Sep 19, 2023

How do you freeze and reheat prepared meals? ›

Prepare your casserole and place in the freezer until completely frozen. Then, use the excess plastic wrap to pull the frozen dish out of the pan, and wrap the dish thoroughly in freezer-proof plastic. When you're ready to reheat, unwrap the food and place it back in the pan for reheating in the oven.

What does Wegmans do with expired food? ›

Our zero-waste initiatives include donating excess food to area food banks and farms, a commitment to composting, and exploring new recycling programs for materials such as waxed cardboard.

Do supermarkets throw away returned food? ›

Re: Returning food to the grocery store

Trader Joe's throws out everything returned by customers. This generates a LOT of food waste. Certainly in these times (and maybe in any times), they can't resell to another customer or give to a charity. Can't take that chance.

What is Wegmans famous for? ›

Wegmans is a regional supermarket chain and is one of the largest private companies in the U.S. Customers trust the Wegmans Brand for our quality, taste, and cleaner ingredients because of our commitment to great taste and continually improving the branded products we offer.

Who owns Wegmans? ›

Today, Robert's son Danny Wegman, and Danny's daughters Colleen and Nicole, lead the company. Wegmans' big, bright, and beautiful stores offer a shopping experience that customers adore; they rave about the open- air market ambiance, the selection of foods, and the award- winning service.

Does Wegmans charge for bags? ›

While paper grocery bags will continue to be available for a 5-cent charge per bag, Wegmans' goal is to shift customers to reusable bags, the best option to solve the environmental challenge of single-use grocery bags. The amount collected from the paper-bag charge will be donated to each store's local food bank.

Can you cancel an online order after paying? ›

The company's cancellation policy may stipulate that you must pay a cancellation fee. This fee is usually a flat rate, although it may be a percentage of the overall sale. In the case that a product has already shipped, you may need to pay a fee and shipping cost of the product.

Does Wegmans take EBT in NY? ›

Rochester, N.Y., February 15, 2023 – Wegmans Today announced it is now accepting Electronic Benefits Transfer and Supplemental Nutrition Assistance Program (EBT SNAP) payments for online grocery orders made via and the Wegmans app.

Does Wegmans take coupons? ›

Can You Use Coupons At Wegmans? Yes! Wegmans accepts both Manufacturer's and Wegmans store coupons (also known as double stacking) to give you the most savings. Plus when you clip the digital coupons on their app, those will automatically come off your order total.

Which grocery stores don t accept Amex? ›

Some of the largest Canadian retailers that don't accept American Express credit cards are Costco and Loblaws companies. This is doubly unfortunate because they issue the American Express Cobalt card, one of the best cards to use at grocery stores with its earn rate of 5 Membership Rewards per dollar.

Can you freeze supermarket ready meals? ›

Store ready-meals in the fridge unless the pack says you can freeze them.

Can you freeze ready made meals? ›

- yes, you can definitely freeze meals in individual portions after cooking, but it's important to pick the right kind of meal. I like picking anything with a sauce and portioning it out with rice or quinoa. Other good picks: soups & stews as well as casseroles. Check out my favorite Freezer Meal Prep Lunch Recipes!

Can you freeze Wegmans cook in bag? ›

We don't recommend it. For taste and quality, Wegmans chef-developed meat and poultry items in Cook-in-Bag packaging are intended to be thawed prior to cooking.

Can prep kitchen meals be frozen? ›

We deliver every Sunday, and when refrigerated, the meals will typically have a use by date of anywhere between the following Wednesday - Saturday. However, if you prefer to keep them in your freezer, then freeze on the day you receive them and they will last in your freezer for up to 3 months.

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